Women come to HOLD with a host of different problems. Some might need resources like specialized medical care, legal help, or family mediation. Their home life might be tenuous or unstable. In any case, they need support tailored to their personal needs. HOLD has a staff of professional counselors to help them rebuild their lives.

When a woman enters a program at HOLD, she is assigned a personal counselor. That counselor supports her, but also evaluates her. Counselors make surprise home visits as a rule.